This error occurred when I tried to start the CRM 4.0 client on a terminal server. The client stopped loading with the error message:
"An error occurred loading Microsoft Dynamics CRM functionality. Try restarting Outlook"
And in the toolbar it said:
Initializing MAPI sub-system
In the eventlog I got the following error:
Event Type: Error
Event Source: MSCRMAddin
Event Category: None
Event ID: 5975
An error occurred initializing a process that triggers Microsoft CRM actions based on Outlook events. Some synchronization or tagging actions may not occur. Try restarting Microsoft Outlook. HR=0x8007007e. Context=. Function=CAddin::HrActivateAddin. Line=697.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
I think the problem was due to the fact that Microsoft CRM 3.0 had been installer on the server and there was something left in the users profile.
The solution to the problem was to delete the local profile for the user in My Computer > Advanced Settings
Here are the build number of of the different rollup fixes for Microsoft CRM
Microsoft CRM 3.0 RTM 3.0.5300.0
Microsoft CRM 3.0 Rollup 1 3.0.5300.1189
Microsoft CRM 3.0 Rollup 2 3.0.5300.1561
Microsoft CRM 3.0 Rollup 3 3.0.5300.1754
RTM 4.0.7333.3 12/19/2007
Rollup 1 4.0.7333.1113
Rollup 2 4.0.7333.1312, 4.0.7333.1316
Rollup 3 4.0.7333.1408
Rollup 4 4.0.7333.1551
Rollup 5 4.0.7333.1644, 4.0.7333.1645
Rollup 6 4.0.7333.1750
To find out your current build number, you may run the following query against your [ORGANIZATION]_MSCRM database.
Select * FROM BuildVersion
This is a short description of how to rollout Rollup Fix 1 for Microsoft CRM using the automatic update feature in Microsoft CRM 4.0.
- Create a folder for the patches (example: C:Program FilesMicrosoft Dynamics CRMServercrmpatches)
- Create a virtual directory in the CRM website (or on another website) pointing to the folder created in paragraph 1.
- Copy the patch to the new folder.
- Get the patchid for the patch. To do this extract it to a temporary folder using: CRMv4.0-KB952858-i386-Client-INTL.exe /x. Open the config.xml in the temporary folder and copy the patchid (eg 9D28D100-595D-4CC4-AE00-6A90913B968D)
- Create an xml file that looks like this:
<?xml version=”1.0″ encoding=”utf-8″?>
<Title>Microosft CRM 4.0 Rollup 1 Sw</Title>
<Description>This is a rollupfix for Microsoft CRM 4.0 Swedish</Description>
Save the file as configtool.xml
- Start the configtool from command prompt
This imports the patch into the CRMConfig db
- Run the following reg file on all client or roll it out using a GPO.
Windows Registry Editor Version 5.00
When I try to install Microsoft CRM on my laptop I get the following error:
“There is already an incompatible version installed that needs to be removed before the CRM installer can continue.”
Here is an article on how to manually clean out a failed install of Microsoft CRM and manually uninstall Microsoft CRM
You are prompted multiple times for the user name and for the password when you start Outlook or when you click any of the Microsoft Dynamics CRM folders in Outlook. This happens the first time the user accessec Microsoft CRM in every Windows user session.
The solution is here:
When you try to open the Reports folder in Microsoft CRM you get the error:
Error An error has occurred. For more information, contact your system administrator.
This happens sometimes if you have separated CRM, SQL and reporting Services
This hapaned on a clientcomputer with Windows 2000. The solution was to enable Integrated Windows Authentication in Internet Explorer under “Internet Options – Advanced – Security Section”
When you distribute e-mail activities for a campaign in Microsoft Dynamics CRM, the e-mail activities are not automatically sent to the recipients. Instead, you have to open each e-mail activity. Then, you have to send each e-mail activity manually.
Here is a link to the KB