RetailCDXMonDataSync object not initialized when processing Status Messages in AX 2012 Retail

Todays issue is regarding AX 2012 Retail…

When I try to Process status messages under Retail – Inqueries – Download sessions i get the following error

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First I found some hints online that it had to do with the Working Folders set up in Retail – Setup – POS – Retail Scheduler – Channel Integration – Working Folders. I verified that the settings were OK and then I set the permissions on the folders to allow the service account for AsyncServer/AsyncClient had full access to them.

That did not help… strange… so I thought that I really needed to verify the permissions… Process Monitor to the rescue

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Apparently the changes I made did not propagate all through the folder structure… After fixing it everything is working nicely.

Links:
https://community.dynamics.com/ax/b/dynamicsaxretail/archive/2016/03/13/retailcdxmondatasync-object-not-initialized-when-you-run-process-status-message

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